Frequently asked questions

Yes. Puffin Peptides sources its research peptides from Canada’s largest premium peptide manufacturer, then labels, packages, and ships them from Canada. Product and batch information remains tied to each vial.

No. All Puffin Peptides products are supplied strictly for laboratory research and analytical use. They are not for human or veterinary consumption and are not represented as medicines, treatments, supplements, or substitutes for approved products.

Yes. Batch-specific documentation is published for the applicable product strength and lot when available. Open Batch details on the product page; if a document has not yet been published, contact support with the product name, strength, and lot number.

A lyophilized peptide is a peptide that has been freeze-dried into a powder by removing water under controlled low-temperature and vacuum conditions. This format supports stability during storage and allows the material to be prepared according to the product label and research protocol.

Always follow the storage instructions for the exact product and lot. Unless otherwise stated, keep unprepared lyophilized vials cool and dry, away from heat, moisture, and direct sunlight. Refrigerate prepared vials at 2–8°C and avoid repeated freeze-thaw cycles.

No. The correct diluent, volume, and preparation method can vary by product. Most Puffin lyophilized vials use 2 mL of bacteriostatic water unless the product page or vial label says otherwise. Add liquid slowly down the inside wall, gently swirl, and never shake the vial.

Select the vial strength, enter the planned water volume, and add a target amount if you want a measurement-volume result. The calculator displays the resulting concentration and measurement for laboratory planning only. Confirm the vial label and research protocol before preparation.

Puffin Peptides accepts Visa, Mastercard, Interac, and Visa Debit. Available payment methods are shown at checkout before payment is submitted. Puffin Peptides does not collect payment details by email or through customer-support messages.

Payment is handled through the secure payment provider displayed at checkout. Puffin Peptides does not store complete payment-card details and will never ask you to send them by email or through a support message.

Yes. Product prices, order subtotals, discounts, and free-shipping thresholds are shown in Canadian dollars. Applicable taxes and any delivery charges appear in the order summary before completion.

In-stock orders are checked, protected, and packed within 24 hours, then shipped across Canada with Canada Post. Product-specific handling requirements are followed during fulfilment.

Yes. Canada Post tracking is provided after the parcel receives its first carrier scan. Use the tracking link in the shipping section or the link provided with your order to follow the parcel to delivery.

In-stock orders are picked, packed, and shipped within 24 hours. Delivery time varies by destination, Canada Post service, weather, and other carrier conditions; the tracking page provides the most current delivery estimate after the first scan.

Yes. Standard tracked Canada Post delivery is complimentary when the discounted order subtotal reaches $250 CAD before tax. Any remote-area surcharge or service exclusion is shown before order completion.

Because research products require controlled handling, return eligibility depends on the item and whether it can safely re-enter inventory. Contact support within 48 hours for an incorrect, incomplete, or damaged order. Confirmed issues are reviewed for replacement, store credit, or refund.

Contact support within 48 hours of delivery with your order number and clear photos of the shipping parcel, packaging, and affected vial. Keep all packaging until the review is complete. Verified transit damage is assessed for replacement, store credit, or refund.

Contact support as soon as possible. An order can be changed or cancelled only before packing and fulfilment begin, so requests cannot be guaranteed once the order is being prepared or has shipped.

Puffin combines premium Canadian sourcing with clear vial strengths, batch-specific documentation, transparent CAD pricing, preparation and storage guidance, and responsive Canadian support. More than 10,000 products have been shipped and delivered across Canada.

Email support@puffinpeptides.ca at any time. The support team responds Monday through Friday, 9:00–17:00 Pacific Time. Include the product name, catalogue code, lot number, or order number when available so the team can help quickly.