Privacy Policy

Puffin Peptides limits collection to information reasonably needed to operate the storefront, fulfil orders, provide support, and protect the service.

Puffin Peptides uses personal information to process and fulfil orders, collect payment, calculate taxes and discounts, arrange delivery, provide tracking and customer support, handle cancellations and refunds, moderate reviews, maintain inventory and transaction records, measure compound interest through customer ballots, prevent fraud and abuse, secure the website, and comply with legal obligations.

Information may also be used to improve catalogue navigation, service reliability, and customer communications. Marketing messages are sent only where Puffin Peptides has a valid basis and the recipient has not unsubscribed.

By providing information for an order, review, or support request, you consent to its collection, use, and disclosure for the purposes explained at the point of collection and in this policy. Where consent is optional, you may withdraw it subject to reasonable notice and legal or contractual restrictions.

Promotional email requires the consent applicable to the message. Each commercial electronic message identifies the sender and provides a working unsubscribe method. Unsubscribe requests are processed without charge, although transactional messages about an active order, security issue, or requested service may still be sent.

Puffin Peptides may disclose relevant information to providers supporting payment processing, hosting, database and file storage, security, email, customer support, analytics, tax calculation, fraud prevention, delivery, and Canada Post tracking. Providers receive only the information reasonably required for their services.

Ask Puffin relies on a third-party AI service. Chat content and related technical data are handled and retained under the service controls configured by Puffin Peptides and the provider’s applicable terms.

Information may also be disclosed to professional advisers, regulators, law enforcement, or other parties where reasonably necessary to comply with law, investigate misuse, protect rights or safety, collect a debt, or complete a business transaction subject to appropriate safeguards. Puffin Peptides does not sell personal information.

The shopping bag uses browser local storage to remember product identifiers and quantities on your device. The compound ballot uses an essential, HTTP-only cookie to remember a pseudonymous ballot identifier so the service can enforce one vote per compound and five active votes per ballot. Essential cookies or similar technologies may also be used for security, authentication, checkout continuity, fraud prevention, and service operation.

If optional analytics or marketing technologies are used, Puffin Peptides will provide any notice and choice required by applicable law. Browser controls can remove local storage and cookies, but disabling essential storage can affect the bag, ballot, sign-in, or checkout functions. Clearing the ballot cookie may reset the choices shown on that browser, while network-level abuse safeguards can continue to apply.

Personal information is retained only as long as reasonably required for the purposes described in this policy, including order support, accounting and tax requirements, consent records, fraud prevention, review integrity, dispute resolution, and other legal obligations. When no longer required, information is deleted, anonymized, or securely disposed of.

Puffin Peptides uses administrative, technical, and physical safeguards appropriate to the sensitivity of the information. Measures include restricted administrative access, review moderation, upload validation, access controls, and service-provider safeguards. No electronic system can guarantee absolute security.

You may ask whether Puffin Peptides holds personal information about you and request access, correction, or withdrawal of consent where applicable. You may also request deletion, subject to information Puffin Peptides must retain or may lawfully retain.

Send requests or complaints, including questions about Ask Puffin conversations, to the Privacy Officer at privacy@puffinpeptides.ca. Puffin Peptides may verify your identity before responding and will explain any lawful reason that access or deletion is limited. If a concern is not resolved, you may contact the privacy regulator with jurisdiction.

Puffin Peptides ships eligible orders to Canadian provinces and territories.

Contact support promptly to request a change or cancellation. An order can be changed or cancelled only before packing or fulfilment begins, and a request is not effective until Puffin Peptides confirms it. Once an order has shipped, the return and issue-resolution rules apply.

Approved refunds are issued to the original payment method. Puffin Peptides initiates the refund within five business days after approval; the payment provider or financial institution may require additional processing time. Original shipping charges are non-refundable unless the refund results from a Puffin Peptides error or applicable law requires otherwise.

Nothing in this Privacy Policy excludes or limits a cancellation right, refund right, warranty, or other remedy that applicable federal or provincial law does not permit Puffin Peptides to exclude or limit. Where this policy provides less protection than a mandatory legal requirement, the mandatory requirement applies.

Puffin Peptides may update these policies when products, services, technology, providers, or legal requirements change. Changes take effect when posted with a revised effective date and apply prospectively unless applicable law requires otherwise.

Customer-care questions can be sent to support@puffinpeptides.ca. Privacy questions, access requests, correction requests, and complaints can be sent to privacy@puffinpeptides.ca.